Customer experience is gaining as a competitive differentiator well before the pandemic. Now, there’s a new definition to what a great customer experience is. Here’s how to set your brand apart. Read the full article…
Consumers have set a high customer service bar, that all brands might not be able to deliver to. The customer might not always be right, but experts say there’s a price to pay when brands don’t take care of them. Read the full article…
3PL MD Logistics becomes an integral part of retailers’ supply chains, focusing on two types of customer experiences: the retailers’ and their customers’ experience. Read the full article…
With warehouse space tightening due to the e-commerce boom, it is essential to know the difference between a fulfillment center and a distribution center. Read the full article…
As tech continues to progress into 2020, we expect that customers’ tendencies will as well. Forbes presents customer experience predictions. Read the full article…
People love working with companies they feel like they have a real relationship with. Good customer service starts with your company’s culture. Here’s how you can build a remarkable one. Read the full article…
With a variety of product options available through multiple buying channels, the modern retail consumer now has more choices than ever before. The customer experience is now more important than ever before! Read the full article…
Omnichannel is here to stay. Companies, both large and small, are implementing an omnichannel strategy to create a more rounded customer experience. Here are six reasons why you should be thinking about incorporating an omnichannel strategy. Read the full article…
