Customer experience is gaining as a competitive differentiator well before the pandemic. Now, there’s a new definition to what a great customer experience is. Here’s how to set your brand apart. Read the full article…
The omnichannel age is here. Store pickup of online orders grew by triple digits amid the pandemic. Retailers are now scrambling to become more efficient sellers across channels. Read the full article…
As online shopping continues to be on the rise, agility and visibility are the secret to both surviving and thriving in the retail industry, today. Read the full article…
There is a common phrase in the industry that a good 3PL partnership, is only as good as your integration. This is something that we keep top of mind with every new integration and over the years, we have learned what it takes to create mutually successful 3PL partnerships. Read the full article…
Consumers have set a high customer service bar, that all brands might not be able to deliver to. The customer might not always be right, but experts say there’s a price to pay when brands don’t take care of them. Read the full article…
In this era of hyper-connectivity, businesses that adopt solutions to streamline governance, risk and compliance will certainly be in a better position to deliver effective cybersecurity across the entire supply chain. Read the full article…
Which comes first in the supply chain: process improvement or automation? Bring more productive and efficient means embracing new technology. Read the full article…
The advent of the global economy transformed the way we purchase goods. The COVID-19 pandemic forever altered the way in which supply chains operate. Now, a year later, logistics professionals around the world are making changes to their business plans, re-engineering their global supply chain to ensure future interruptions won’t result in stock-outs of critical product. Read the full article…
2020 was a year of reaction and evolution as we responded to the COVID-19 pandemic. Even though the pandemic consumed most of our year, there were a number of other exciting events that made our 2020. Read the full article…
