Tag: Supply Chain

White Paper: Returns in the Retail Supply Chain with a Specific Focus on e-Commerce

How e-commerce purchases and returns affect the retail supply chain.

In recent years, the rise in e-Commerce sales has led to an increase in the amount of items returned. A 2015 study conducted by the National Retail Federation, revealed that on average 8% of goods purchased were returned, adding up to nearly $260 billion dollars1 in product. This increase in returns created a challenging situation for retailers and an opportunity for their 3PL providers. This white paper will explore the impact of e-Commerce on reverse logistics, highlighting the customer driven process at the distribution center level. Read the full article…