While there are many different things that could disrupt the flow of the supply chain, the world witnessed first hand, the impact the COVID-19 pandemic had on the global supply chain. The pandemic also altered access to an available labor pool for the 3PL provider. The ability to flex labor across all areas of the business, have helped to alleviate the shortage and maintain the level of service our customers have come to expect from us. Read the full article…
Customer experience is gaining as a competitive differentiator well before the pandemic. Now, there’s a new definition to what a great customer experience is. Here’s how to set your brand apart. Read the full article…
The omnichannel age is here. Store pickup of online orders grew by triple digits amid the pandemic. Retailers are now scrambling to become more efficient sellers across channels. Read the full article…
As online shopping continues to be on the rise, agility and visibility are the secret to both surviving and thriving in the retail industry, today. Read the full article…
Consumers have set a high customer service bar, that all brands might not be able to deliver to. The customer might not always be right, but experts say there’s a price to pay when brands don’t take care of them. Read the full article…
The advent of the global economy transformed the way we purchase goods. The COVID-19 pandemic forever altered the way in which supply chains operate. Now, a year later, logistics professionals around the world are making changes to their business plans, re-engineering their global supply chain to ensure future interruptions won’t result in stock-outs of critical product. Read the full article…
11 predictions for trends that will shape the next 12 months. Read the full article…
Since online shopping became a reality, retail has become increasingly digital and internet-driven. Bricks and mortar stores have adopted elements of the online experience to encourage us to continue visiting them, and also played to the strengths that in-person experiences can offer, such as more personal levels of service. Read the full article…
3PL MD Logistics becomes an integral part of retailers’ supply chains, focusing on two types of customer experiences: the retailers’ and their customers’ experience. Read the full article…
Supply chain providers remain focused on cutting short the impact of COVID-19 on supply chain industry. E-commerce has become the new focus. Read the full article…
