A seamless returns process is vital during the Holiday 2021 shopping season as experts are predicting a record-level of returns, post-peak, in part due to the increase in ecommerce shopping. Read the full article…
According to Forrester Research, the adoption of e-commerce solutions is accelerating, driven by the advantages offered by omnichannel strategies. However, omnichannel solutions are still plagued by supply chain inefficiencies that can reduce value and hamper productivity. Take, for example, the returns management process, where defined methodologies for handling customer returns have become high-touch processes that can introduce delays, inefficiencies and mistakes — all of which can impact the bottom line while also affecting the relationship with the customer. Read the full article…
