Reducing the High Cost of Returns in the Omnichannel

According to Forrester Research, the adoption of e-commerce solutions is accelerating, driven by the advantages offered by omnichannel strategies. However, omnichannel solutions are still plagued by supply chain inefficiencies that can reduce value and hamper productivity. Take, for example, the returns management process, where defined methodologies for handling customer returns have become high-touch processes that can introduce delays, inefficiencies and mistakes — all of which can impact the bottom line while also affecting the relationship with the customer. Read the full article…

Turning to Robots to Speed Up Shipping

In the days before Amazon, remote purchasing meant sending away for goods listed in mail order catalogs and waiting months for delivery. It was likely customers would have forgotten all about their orders by the time the purchases arrived. Times have changed and now the shape of eCommmerce has changed and so has the speed. Read the full article…