It’s no secret that consumer expectations coupled with the rise of e-commerce have caused disruptions throughout the supply chain. Warehouses and distribution centers are no exception. Read the full article…
According to Forrester Research, the adoption of e-commerce solutions is accelerating, driven by the advantages offered by omnichannel strategies. However, omnichannel solutions are still plagued by supply chain inefficiencies that can reduce value and hamper productivity. Take, for example, the returns management process, where defined methodologies for handling customer returns have become high-touch processes that can introduce delays, inefficiencies and mistakes — all of which can impact the bottom line while also affecting the relationship with the customer. Read the full article…
According to a new survey, “The Everyday Essentials of Successful eCommerce Fulfillment,” by Radial over a third of global online shoppers, 39.7%, report challenges receiving their online orders and that issues tied to cost and speed were the biggest factors impacting satisfaction. Read the full article…
As with anything, the introduction of new channels not only introduces more risk of fraud, but also greater challenges in obtaining omnichannel visibility across all points of customer interaction. Read the full article…
Research shows that companies who digitally transform their supply chains will be leaders within their industries. Where are you in your transformational journey, and what are the key technologies that can help you digitize your supply chain? Read the full article…
In the days before Amazon, remote purchasing meant sending away for goods listed in mail order catalogs and waiting months for delivery. It was likely customers would have forgotten all about their orders by the time the purchases arrived. Times have changed and now the shape of eCommmerce has changed and so has the speed. Read the full article…
Are you doing what you need to to ward off a cyber attack? Experts say that that isn’t even enough. Here’s what you need to know to keep your supply chain secure for the rest of 2018. Read the full article…
As the retail landscape continues to change and evolve, retailers are now revisiting RFID as a way to improve in-store inventory accuracy and customer experience. Read the full article…
A growing number of retailers are relying on suppliers to ship online orders directly to customers, a strategy they hope will help them compete with e-commerce rivals without spending more on inventory.
The practice, known as drop shipping, lets retailers offer more products for sale on their websites without having to keep those items in stock. Read the full article…
In recent years, the rise in e-Commerce sales has led to an increase in the amount of items returned. A 2015 study conducted by the National Retail Federation, revealed that on average 8% of goods purchased were returned, adding up to nearly $260 billion dollars1 in product. This increase in returns created a challenging situation for retailers and an opportunity for their 3PL providers. This white paper will explore the impact of e-Commerce on reverse logistics, highlighting the customer driven process at the distribution center level. Read the full article…
