According to Forrester Research, the adoption of e-commerce solutions is accelerating, driven by the advantages offered by omnichannel strategies. However, omnichannel solutions are still plagued by supply chain inefficiencies that can reduce value and hamper productivity. Take, for example, the returns management process, where defined methodologies for handling customer returns have become high-touch processes that can introduce delays, inefficiencies and mistakes — all of which can impact the bottom line while also affecting the relationship with the customer. Read the full article…
Affordability and Speed Top of eCommerce Fulfillment List
According to a new survey, “The Everyday Essentials of Successful eCommerce Fulfillment,” by Radial over a third of global online shoppers, 39.7%, report challenges receiving their online orders and that issues tied to cost and speed were the biggest factors impacting satisfaction. Read the full article…
Omnichannel Fraud Prevention: Managing Risk in a Digital Age
As with anything, the introduction of new channels not only introduces more risk of fraud, but also greater challenges in obtaining omnichannel visibility across all points of customer interaction. Read the full article…
Visibility is key to digital transformation in the supply chain
Research shows that companies who digitally transform their supply chains will be leaders within their industries. Where are you in your transformational journey, and what are the key technologies that can help you digitize your supply chain? Read the full article…
Turning to Robots to Speed Up Shipping
In the days before Amazon, remote purchasing meant sending away for goods listed in mail order catalogs and waiting months for delivery. It was likely customers would have forgotten all about their orders by the time the purchases arrived. Times have changed and now the shape of eCommmerce has changed and so has the speed. Read the full article…
Cybersecurity Hygiene: 17 Steps Your Business Should Be Taking
Are you doing what you need to to ward off a cyber attack? Experts say that that isn’t even enough. Here’s what you need to know to keep your supply chain secure for the rest of 2018. Read the full article…