Tag: Omni-Channel

Thinking Inside the Unbox

The Unboxing Experience

Consumers today judge businesses on many things beyond product performance. Unboxing, for example, is now part of a consumer’s everyday experience. That means daily opportunities for your brand to make a positive impression. Read the full article…

The 3 Key Principles of a Seamless Supply Chain


Businesses today are seeing their traditional supply chain practices disrupted by the Internet of Things (IoT), 3D printing, implantable technology, connected homes, automated workforces, smart decision support systems, robotics and more. And in today’s tech-savvy, Uberized and Amazon-impacted world, consumers are increasingly demanding a personalized, consistent and seamless experience across retail, online and mobile, requiring companies to rethink their supply chains. Read the full article…

Macy’s Focuses on OmniChannel Customer Engagement

One of the things Gennette plans to do is make Macy’s a “significantly different retailer” in the future in the way the company operates and its approach to the marketplace. “Customer shopping preferences and patterns are evolving rapidly,” Jim Sluzewski, Senior VP of Corporate Communications & External Affairs, told Loyalty360. “Today, we are doing more work than ever on data analytics to understand this evolution and ensure we are well positioned to serve customer needs in both the short- and long-term. Read the full article…

Supply Chain Visibility Critical To Omni-Channel Ops

Supply chain visibility enables seamless shopping experiences and provides tools to track omni-channel vendor performance.

While knowing what inventory is where at any given point is perhaps the defining element of supply chain visibility, it’s actually only one facet of this critical capability, according to Greg Holder, CEO and founder of Compliance Networks. Visibility that stretches back to suppliers and across to third-party trading partners provides retailers with the ability to track and rate vendor performance while also providing the data to support smarter, more timely decisions around merchandise management, inventory levels, and cash utilization. Read the full article…

The Battle of the Supply Chains

Competition between retailers is no longer between brick and mortar stores, rather lives in the efficiencies of their supply chains.

In the world of google, where there are more than 3,000+ books published and more text messages exchanged every day than the population on the planet, the days have gone when it was good enough as a retailer to be just good.
Not good enough anymore. No room to be second best.
The world has changed. Knowledge is no longer a sacred cow as information is in the hands of all, freely available. How does one cut through all this clutter and give it some sort of meaning is a key challenge? Read the full article…