Thinking Inside the Unbox

Consumers today judge businesses on many things beyond product performance. Unboxing, for example, is now part of a consumer’s everyday experience. That means daily opportunities for your brand to make a positive impression. Read the full article…

The 3 Key Principles of a Seamless Supply Chain

Businesses today are seeing their traditional supply chain practices disrupted by the Internet of Things (IoT), 3D printing, implantable technology, connected homes, automated workforces, smart decision support systems, robotics and more. And in today’s tech-savvy, Uberized and Amazon-impacted world, consumers are increasingly demanding a personalized, consistent and seamless experience across retail, online and mobile, requiring companies to rethink their supply chains. Read the full article…

Macy’s Focuses on OmniChannel Customer Engagement

One of the things Gennette plans to do is make Macy’s a “significantly different retailer” in the future in the way the company operates and its approach to the marketplace. “Customer shopping preferences and patterns are evolving rapidly,” Jim Sluzewski, Senior VP of Corporate Communications & External Affairs, told Loyalty360. “Today, we are doing more work than ever on data analytics to understand this evolution and ensure we are well positioned to serve customer needs in both the short- and long-term. Read the full article…

Supply Chain Visibility Critical To Omni-Channel Ops

While knowing what inventory is where at any given point is perhaps the defining element of supply chain visibility, it’s actually only one facet of this critical capability, according to Greg Holder, CEO and founder of Compliance Networks. Visibility that stretches back to suppliers and across to third-party trading partners provides retailers with the ability to track and rate vendor performance while also providing the data to support smarter, more timely decisions around merchandise management, inventory levels, and cash utilization. Read the full article…

White Paper: The e-Commerce, m-Commerce and Omni-Channel Effect

The Internet revolutionized how people form and foster relationships. For years, companies have sought to translate this unprecedented customer connectivity into business success. Today, online and mobile commerce gives consumers the satisfaction of a quick and effortless shopping experience. In turn, this has transformed how companies manage their supply chains, since inventory availability and shipping times severely influence customer purchase decisions. Read the full article…

Omni-Channel Logistics: How To Be Everywhere

Nail Rock’s failure to meet deadlines for shipping nail polish to Walmart, its biggest U.S. account, led to a lot of hand-wringing. Neil Jerzak, operations manager for Rock Beauty, London—U.K. retailer for the popular beauty product—reveals that Nail Rock hit only 30 percent to 35 percent of Walmart’s order deadlines. That dismal figure resulted in fines and worse: a less-than-stellar reputation among the mega-retailer’s personnel. Something had to change, and fast. That’s when the company decided to partner with SEKO Logistics. Read the full article…